Business English
Online
60 HoursQuick Facts
| Medium Of Instructions | Mode Of Learning | Mode Of Delivery |
|---|---|---|
| English |
Course Overview
The duration of the Business English certification course is 60 hours. The participants must qualify for the 10+2 and must be RKSMVV students to join this Business English online certification course. The programme equips the students with the Business English skills to communicate effectively in the business environment.
The Business English certification course offers a comprehensive understanding of identifying the basic construction of business documents and developing soft skills, grooming, manners and etiquette at various places. The Business English certification by RKSMVV and Sri Sarada Math Rasik Bhita offers guidance to the participants to manage cross-cultural communication and develop technical communication skills.
Also Read: Online Strategic Business Management Courses & Certifications
Courses and Certificate Fees
| Certificate Availability |
|---|
| no |
Eligibility Criteria
Academic Qualifications
The Business English certification course can be joined by the students, if they are qualified for 10+2 and must be RKSMVV students.
Admission Details
To register for the Business English classes, the students must follow the below-mentioned steps.
Step 1: Browse the link mentioned below:
https://rksmvv.ac.in/wp-content/uploads/2024/08/BUSINESS-ENGLISH.pdf
Step 2: Click the “Apply Now” button, enter the details and create an account.
Step 3: Candidates can visit the applicant login page on the official website, fill in the required information and log in to the course.
The Syllabus
- Self-Introduction, Definition of Business English, What kind of a job you are looking for, What is the expectation from the training
- The existing Job Market
- Importance of Professional Training
- What kind of a job you should look for as a fresher
- Discussing the strengths and weaknesses
- Soft Skills – Grooming and Manners, Etiquette at the Corridor, Lift, Canteen,Restrooms, Workstation
- Talking to Colleagues and Seniors
- Social Expressions – Use of Thank you, Please, Sorry, Excuse Me, MyPleasure etc
- Telephonic and Face-to-Face Conversations
- Making Appointments
- Customers – Who is a customer, Types of Customers, Pivotal role of Customers in Business, Good Customer and Bad Customer, Understanding the language of Customer
- What is Customer Support – as a job role
- Etiquettes as a Customer Support Representative
- Handling Customer queries, complaints
- Winning Customer Confidence. How important is a mail of appreciation from a customer?
- Group Discussion – On Professional/Workplace oriented topics
- Time Management
- Stress Management
- Conflict Management
- Work Ethics – Definition and Discussing Examples
- Role play based on Work Ethics
- Formal/Business Letter
- Writing an F -mail
- Planning a CV
- Formal Professional Costumes and Dressing Appropriately
- Mock Interview
- Giving a Presentation, Preparing a PowerPoint Slide (the look of the slides)